FAQs

Frequently Asked Questions (FAQs)

Prime Dunes – UAE

1. What is Prime Dunes?

Prime Dunes is a multi-niche online store offering a wide range of products, including lifestyle items, home essentials, tech gadgets, beauty products, accessories, and more — all delivered across the UAE.

2. Do you deliver across the UAE?

Yes, we deliver to all Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.

3. How long does delivery take?

Delivery typically takes 1–3 business days depending on your location and product availability.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use it to track your shipment in real-time.

5. What payment methods do you accept?

We offer multiple secure payment options:

  • Cash on Delivery (COD)

  • Debit/Credit Cards

  • Apple Pay / Google Pay (if enabled on your store)

6. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available across the UAE. COD fees may apply depending on your courier.

7. Can I modify or cancel my order?

Orders can be modified or canceled within 2 hours of placing the order.
Please contact our support team immediately to request changes.

8. What is your return policy?

You can request a return within 7 days of receiving your order if:

  • The product is unused

  • In original packaging

  • In the same condition as delivered

Exceptions may apply for hygiene items or consumables.

9. How do I request a return or exchange?

Simply contact our support team with your order number and reason for return. Our team will guide you through the process.

10. What if I receive a damaged or wrong product?

If your item arrives damaged, defective, or incorrect, contact us within 48 hours with photos/video. We will arrange a replacement or refund.

11. Are your products authentic?

Yes! Every product at Prime Dunes is carefully sourced from trusted suppliers and passes quality checks before being shipped.

12. How do I contact customer support?

You can reach us through:

Our team is available 7 days a week.